Shipping policy

Thank you for shopping with LUVELIE. Please review our shipping policy carefully before placing your order.

Order Processing Time

  • All orders are processed within 2-5 business days (excluding weekends and holidays).

  • Orders placed after 5:00 PM EST will be processed the next business day.

  • During high-volume periods (launches, promotions, holidays), processing times may be extended slightly.

You will receive a confirmation email once your order has been placed and a separate notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

  • International Shipping:  10-15 business days (if available)

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high shipping volumes.

Domestic Shipping (United States)

LUVELIE currently ships within the United States.

Orders are shipped via USPS, UPS, or another reliable carrier. Carrier selection is determined at our discretion based on location and order size.

International Shipping

At this time, international shipping is limited. If available, international shipping rates and delivery estimates will be displayed at checkout.

International customers are responsible for:

  • Customs duties

  • Taxes

  • Import fees

LUVELIE is not responsible for delays caused by customs processing.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your confirmation email.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

LUVELIE is not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Packages returned due to incorrect or incomplete address details

If an order is returned to us due to an address error, the customer will be responsible for additional shipping costs to resend the package.

Lost, Stolen, or Delayed Packages

LUVELIE is not responsible for packages marked as delivered by the carrier.

If your package is lost or delayed:

  • Contact the carrier directly using the tracking information

  • Notify us at kd@twgspac.com, and we will assist where possible

For added protection, customers are encouraged to select shipping options that include tracking and insurance.

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the product and packaging

We will review the issue and determine whether a replacement or refund is appropriate.

Shipping Policy for TikTok Shop Orders

Orders placed through TikTok Shop are subject to TikTok Shop’s shipping and delivery guidelines.

LUVELIE complies with TikTok Shop Seller Policies, including:

  • Processing orders within the stated timeframe

  • Providing valid tracking information

  • Resolving delivery issues in accordance with TikTok Shop Buyer Protection

Contact Us

If you have questions about shipping, please contact:
Email: kd@twgspace.com